Cancellation Policies

Cancellations are refunded as credit towards future bookings.  Credit is given as follows:

• There is no credit for cancellations made on the same day as the scheduled visit (at or after 12:00 midnight same day) or less than 12 hours from requested visit.
• If you cancel at or after 12:00 noon the day before the scheduled visit, you will get a 50% credit for the first seven cancelled days. 
• You will get a full credit if you cancel before 12:00 noon the day before the scheduled visit

Holiday/Vacation cancellations are refunded electronically through Zelle. Credit is given as follows:

• Due to increased demand during Holiday/Vacation Periods, Holiday/Vacation cancellations require at least 15 days notice to receive 100% credit. 
• If you cancel with less than 15 days notice, there is no credit
• There is no 50% credit for Holiday/Vacation cancellations

• Credit from a cancelled visit will be applied to the first unpaid subsequent visit following the cancelled visit.  
• Credit applied to a subsequent visit from a previously cancelled visit, will not be reissued if the subsequent rescheduled visit is also cancelled. The credit will be lost.
• Credits more than 30 days old from a cancelled visit will be lost.